The things that actually happen in advance sales, at the door and in the office. For venues that sell every night.
Seating plan
If your hall is numbered, the audience picks row and seat right in the plan, on the phone and with the keyboard too. For foyer, studio or open air you set unreserved seating with a fixed capacity.
- Draw the seating plan yourself in the editor: rows, blocks, stage, numbering
- Areas on the plan become price categories
- Taken seats are blocked for everyone instantly, best available seats at a click
Prices and concessions
Price categories belong to the room and carry over to every new production. Concessions are set once for the venue and released per production. For single dates you set promotions: premiere, last minute, school performance.
- Concessions as a percentage or fixed amount, with proof if you like
- Discount codes for newsletters and partners, promotions per date
- New productions start with the last prices used in the same room
Multi-visit passes
10-visit pass, flexible subscription or season pass: your audience buys them in the shop and redeems them at the next checkout. You stamp them at the door; the guest sees the balance under My Tickets.
- Number of visits, discount and validity are up to you
- For all events or only selected ones
- Valid for a number of days from purchase or until a fixed date
Groups and institutions
Schools, clubs and companies order 30 or 40 seats in a single order, without the detour via phone calls and spreadsheets.
- Large quantities in the normal checkout
- All seats in one order, one confirmation with every ticket
- All tickets in one email, one page per admission
Tickets by email
After the purchase, the confirmation arrives with all tickets as a PDF. One QR code per admission, to print, for the phone or for Apple Wallet and Google Wallet. Your audience needs no account; My Tickets opens with a code by email.
- Guest checkout without registration, in under two minutes
- Card, Apple Pay, Google Pay and Klarna, no payment provider of your own
- Confirmation email and ticket in your house colour
Cancellations and refunds
If an evening falls through, you cancel the date in the dashboard. The shop shows the notice at once, and you refund the orders in the dashboard, each back the way it was paid. So the money is there for it, we hold back 30 % of the takings until the performance.
- Cancellation visible in the shop at once, tickets bought are refunded
- Back to card, Apple Pay, Google Pay or Klarna, no bank transfers
- A refunded ticket is no longer valid: the scan at the door says so at once
Ticket scanning at the door
At the door your team scans QR codes with the artwork app on their own phones. Every scan says at once whether the ticket is valid, already admitted or for the wrong date. Anyone who forgot their ticket is found by name.
- Valid, already scanned, wrong date: unmistakable, even in bad light
- A counter per date: how many are already in
- Passes are stamped at the door
Team and reporting
Everyone in the venue gets exactly the rights they need. You see sales and occupancy per date, payouts arrive daily, automatically, and you export everything for the books.
- Roles for owner, admin, staff and door
- Overview of sales and capacity per date
- Payouts in the dashboard, CSV export
artwork integration
artwork tickets is the ticket shop of the artwork suite. If you plan with artwork, you connect the two in the settings: venue, rooms and concessions come along, you invite your team from artwork, and you release dates for sale in the project. Sales, admissions and revenue per date are then in artwork. Without artwork the shop works just the same, all in the dashboard.
- Venue, rooms and concessions from artwork, the team by invitation
- Release dates with seats and prices in the project; withdrawn dates come off sale
- Tickets sold, door count and revenue per date mirrored in artwork
Buy in two minutes, no account.
Your audience mostly buys on the phone, often on the day sales open and under time pressure. The shop is built for that: few steps, no registration, no surprises.
Guest checkout
Pick a date, pick seats, email and payment. No account needed; My Tickets opens later with a code by email.
Pay as usual
Card, Apple Pay, Google Pay and Klarna. Seats stay reserved for 15 minutes, the countdown is visible, and nothing is lost if a payment fails.
Ticket in the inbox
All tickets as one PDF in one email, one QR code per admission, to print or for the phone. In your venue's colour and tone of voice.
Built for the BFSG
The whole purchase with keyboard and screen reader, the seating plan too via a row list. WCAG AA contrast, motion can be turned off.
What comes next.
artwork tickets grows with the venues that use it. All of this is in progress or firmly planned. No dates, but no empty promises either.
- Box officeSales at the counter, cash or card, printed straight from the dashboard.
- QueueFor the day sales open and everyone arrives at 10: fair and without a crash.
When we are not (yet) the right fit
- Your audience wants to pay with PayPal. We offer card, Apple Pay, Google Pay and Klarna, not PayPal.
- The shop should run on your own domain. Every shop has an address like venuename.artwork-tickets.de; your own domain is not available yet.
- The software should run on your own servers. artwork tickets only exists as a service we run for all houses.
- Tens of thousands arrive at once when sales open. The queue for that is still being built.
And all in your house colour.
House colour, base tone, typeface, shape language and formal or informal address. Try it on the start page with four example venues. And all without a monthly fee: 5% + €0.49 per ticket sold plus VAT.